So the NBN is coming to your area …

It is likely that you will be approached by a telco representative who will tell you : “Your existing telephone system is incompatible with the NBN and must be replaced”
This statement is not true in the vast majority of cases!  (and that’s putting it politely) So before you agree to, or sign anything to do with the above – do some research.
In almost all cases existing telephone systems can be connected to the NBN ! Some may require ancillary equipment to do so.
Some – like current Hybrex equipment – may be NBN ready, or easily made so, right now.

Click the following link to see whether you can get the NBN yet – click here : NBN roll out map

However the story doesn’t end there … in addition to Telephony providers there are also Scammers attempting to prey on the uninformed.

The ACCC has recognised this and issued a public warning – see here : ACCC : Beware of NBN Scams

What to do about the NBN

In many quarters there is confusion about what the NBN will mean for telephony and telephone systems. Further below is a more detailed description of options, but briefly :

  • Telephone services will be carried over the NBN as Voice over IP (VoIP).
  • Many customers are being told by certain parties that the arrival of the NBN means their existing telephone system is unsuitable and must be replaced. This is totally incorrect, and a lie!
    In the vast majority of cases systems using traditional lines can be upgraded or fitted with adaptors.
    The option of system replacement is entirely the choice of the system owner and cannot be dictated.
    If customer systems are currently using VoIP trunks they are ready for the NBN right now.
  • Hybrex Systems can work with VoIP over the NBN ! – recent systems are easily, or already, optioned for VoIP, older systems can be upgraded or adapted to work with it.

For more detail on the subject – see the below.

What to do about the NBN :

There is a lot of talk about the NBN and how it affects owners of telephone systems and this article will help to shed some light on how you should handle this issue.

Right now it is not so clear cut as to what the NBN will really look like in the future. The original plan was to bring Fibre to the premises for all consumers except some remote areas. There has been questioning now about the cost of this and current thinking seems to be that we will end up with a composite NBN in densely populated areas where we will have Fibre to the premises, Fibre to the Node, and an upgrade of the existing cable TV network currently used to provide Cable TV and some fast broadband. However it ends up, it appears that Telephone Services will be provided over an asymmetric broadband connection with Voice Over Internet Protocol (VoIP) trunks.

First let’s have a quick look at what is happening with VoIP services currently. There are a number of Voice Internet Service Providers (VISP’s) currently in the market place, providing primarily Hosted VoIP handsets and some with SIP Trunks. Telstra, Optus etc. are pushing the hosted line where they are the (cloud) PABX and the customer gets IP phones which are the rough equivalent of a standard telephone from the analogue days. Despite what some people are telling customers the NBN is not going to suddenly walk into a premises one day and say you’re now on the NBN and your copper will be cut off tomorrow. As you can imagine that would not be allowed and it would be political suicide for any government that did allow it to happen. In domestic premises the NBN has a device that turns Broadband into a plug for an standard phone and that is being provided at no extra cost. Similarly there are already devices in use by carriers that will turn Broadband into normal POTS trunks or ISDN. Common sense tells us that: in the case of existing services, they will have to provide these also at no cost to the consumer so in effect customers with existing lines don’t actually have to do anything if they don’t want to. It is however a possibility that they may try and compromise with customers with older equipment to share the cost of upgrading.

From the point of view of customers with old equipment this really is the time when they should think about moving to new technology, particularly as the cost savings of VoIP trunks alone would be worth the effort. While we are saying that it is not necessary to do anything yet it makes sense to talk to us now about moving to VoIP trunks and saving money straight away. If you do that you are then prepared for the NBN in whatever form it takes since all you need is a broadband connection to run the VoIP that you will already have in place.
One point to remember is that number portability is provided to VoIP trunks so a customer can move to VoIP and still keep all their numbers including Indial if needed – we can provide that service for you, just ask us how.

The next and possibly most important point to be careful of is that some carriers are basically telling customers to throw away their existing system and move to a hosted system which the carrier then controls. The customer no longer has a telephone system at their premises, just IP handsets on a broadband connection. This solution is not ideal for customers who have a telephone system with feature phones and is in effect a backward step to a PABX from the existing key system and its features. Do not let a carrier tell you that your system is not able to be used on the NBN.
ANY telephone system can be made to work with the NBN either with internal or external equipment and if the carrier wants to keep your business then it is up to them to provide that service.

If you have any doubts at all talk to us and we will advise you based on your circumstances.

Let’s look at options for Telephone Systems:

In the following example we use the Hybrex digital key telephone system.

1.  You have an old analogue Hybrex BX telephone system.

First option is: its time to upgrade to a new Hybrex.
An option available is: if you have a larger number of handsets that are still usable then you can install a GDS system with one or more special cards to keep some of the old handsets, then buy new ones as desired/required. The GDS can be equipped with VoIP trunks, with or without Indial, and a good package for cost effective calls from us, the VISP. The analogue system could also use what are called Analogue Telephone Adapters (ATA’s). These devices again are already in use by us to provide standard trunks from a broadband connection to you.

2.  You have a larger G1 or G1E system
Next Option: (10 or more phones).

A very simple solution here is to replace the main equipment with a Hybrex G1E+ system again with VoIP trunks. All the existing digital handsets will work with a new G1E+ and the system has all the latest capabilities, such as voicemail etc. If you have 4 or less trunks then replace the main equipment with a Hybrex G1E+ system with an MPUN1-IP card which will provide up to 4 VoIP trunks as standard. This will also give the advantage of the features of our larger systems such as remote access and the ability to add IP extensions either remote or on site.

3.  You have a G2 system
Next Option:

Upgrade the G2 system by adding an MPU, turning it into a GDS and then add VoIP trunks to the GDS. All the benefits of the GDS are now available including expansion capability and all existing digital handsets are compatible.

4.  You have a GDS system
Next Option:

Add VoIP cards to the GDS system. This could quite likely involve a software upgrade but otherwise will mostly be straight forward. Some VERY old GDS’s (pre 2004 approx.) may need an upgrade of some of the cards, but that is rare.

5.  You have Basic Rate ISDN
Next Option:

This is subject to some conjecture at the moment. Replace the ISDN card with a VoIP card and port the numbers and In-dial, if applicable, to our VISP server.

6.  You have a Primary Rate ISDN
Next Option:

This will depend on the type of PRI. If it is an older Fibre connected PRI then it is still a little unclear as to how that will interface with the NBN but if it is the more common type installed currently then it is running off SHDSL already and just needs to plug into a network connection which the NBN provides. Common sense dictates that the simplest solution for the Fibre connected PRI would be to upgrade it to an SHDSL connection and replace the existing complex set up. We can help you with SHDSL, FIBRE or EFM, just ask us for an obligation free estimation.

7.  You have VoIP trunks already
Next Option:

You are all ready for the NBN, connection time is coming, it is time to contact us and we will be happy to explain your options with no obligation and put your mind at rest.

Call us at – Scotts IP Pty Ltd
on (03) 9008-5696